Cancellation Policy

Cancellation Policy for Tierno.shop

At Tierno.shop, we understand that circumstances may change, and you might need to cancel your order. Below is our cancellation policy regarding orders for desk mats, mouse pads, and handbags.

Order Cancellation

• Before Shipping: You may cancel your order at any time before it has been shipped. To do so, please contact our customer service team at [insert contact email] as soon as possible.
• If your order is successfully canceled before shipping, you will receive a full refund to the original payment method.
• After Shipping: Once an order has been shipped, it cannot be canceled. However, you may initiate a return following our Return Policy once you receive the item.

Cancellation Process

To cancel your order:

1. Contact our customer service team with your order number and cancellation request.
2. We will confirm the cancellation and process your refund if applicable.

Refund Timeline

Refunds for canceled orders will be processed within 3-5 business days after confirmation of cancellation. Please note that it may take additional time for the refund to appear on your original payment method, depending on your bank or credit card provider.

Contact Information

For any questions or assistance regarding order cancellations, please reach out to our customer service team at support@tierno.shop.Thank you for choosing Tierno.shop! We appreciate your understanding and support.