Warranty Policy

Warranty Policy for Tierno.shop

At Tierno.shop, we are committed to providing high-quality products, including desk mats, mouse pads, and handbags. To ensure customer satisfaction, we offer a warranty policy that covers manufacturing defects under specific conditions.Warranty Coverage

We stand behind the quality of our products with a Limited Lifetime Warranty. The warranty is valid for upto six months from the date of purchase. / Warranty timeline of each category and product may vary and is written on the respective product page under the Warranty tab.


  • Desk Mats and Mouse Pads: We provide a one-year warranty from the date of purchase against manufacturing defects. This includes issues such as:
    • Delamination
    • Defective stitching
    • Material flaws
  • Handbags: Our handbags come with a six-month warranty from the date of purchase. This warranty covers:
    • Loose stitching
    • Broken zippers
    • Defective hardware

ExclusionsThe warranty does not cover:

  • Damage resulting from misuse or neglect
  • Normal wear and tear
  • Accidental damage (e.g., spills, cuts)
  • Damage caused by third-party modifications or repairs

Claim ProcessTo initiate a warranty claim, customers must provide:

  • Proof of purchase (receipt or order confirmation)
  • A clear photograph of the defect

Claims should be submitted through our customer service email within the warranty period. We will review the claim and may request the product to be returned for inspection.Resolution OptionsUpon approval of a warranty claim, Tierno.shop will offer one of the following resolutions:

  • Repair of the defective item
  • Replacement with an identical product
  • Refund of the purchase price (for items that cannot be repaired or replaced)

Shipping CostsFor approved claims within the warranty period:

  • Tierno.shop will cover shipping costs for returning defective products.
  • Replacement items will be shipped at no additional cost.

After the warranty period, customers are responsible for all shipping costs related to returns or replacements.Contact InformationFor any questions regarding this warranty policy or to submit a claim, please contact our customer service team at [insert contact email].This policy is effective as of February 3, 2021. Thank you for choosing Tierno.shop!

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