Return & Exchange Policy

Return and Exchange Policy for Tierno.shop

At Tierno.shop, we want you to be completely satisfied with your purchase of desk mats, mouse pads, and handbags. If you are not satisfied, our return and exchange policy is designed to assist you.

Return Policy

• Eligibility: You may return items within 30 days from the date of delivery. To be eligible for a return, the product must be in its original condition, unused, and with all tags and packaging intact.
• Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us within 72 hours of delivery at [insert contact email]. We will arrange for a return and provide a full refund or replacement.
• Return Process:
  1. Contact our customer service team to initiate a return.
  2. Provide your order number and details of the item you wish to return.
  3. Once approved, you will receive instructions on how to send the item back.
  4. Customers are responsible for return shipping costs unless the item is damaged or incorrect.
• Refunds: Refunds will be processed within 3-5 business days after we receive the returned item. The refund will be issued to the original payment method.

Exchange Policy

• Eligibility for Exchanges: You can exchange items within 30 days of delivery if they are in their original condition and packaging.
• Exchange Process:
  1. Contact our customer service team to request an exchange.
  2. Indicate the item you wish to exchange and specify the new item or size.
  3. Follow the return process outlined above to send back the original item.
• Availability: Exchanges are subject to product availability. If the requested item is unavailable, we will issue store credit for future purchases.

Non-Returnable ItemsThe following items cannot be returned or exchanged:

• Products that have been used or damaged after delivery.
• Items purchased during promotional sales (unless otherwise stated).

Contact Information

For any questions regarding returns and exchanges, please reach out to our customer service team at support@tierno.shop.
Thank you for shopping at Tierno.shop! We appreciate your business and are here to help you with any concerns regarding your purchase.